As EVP Customer Experience, Hendrik is a determined and experienced service leader with an impressive track record of customer success and support experience. Over the past 20 years, he has demonstrated his exceptional leadership skills by building and leading service organizations. His customer-centric approach has consistently delivered success for clients.
Hendrik’s expertise in managing services teams under a P&L is exemplified by his previous role leading a global services team at Demandware (now Salesforce Commerce Cloud). His leadership not only ensured the efficient operation of services but also played a crucial role in customer satisfaction and success.
In addition to his customer success and support experience, Hendrik has a proven track record of successfully building and nurturing a robust System Integrators partner ecosystem. This ecosystem was strategically designed to support and maintain global customer rollouts. Hendrik’s ability to create and manage such a partner network has been instrumental in expanding the reach and capabilities of the organization.
In his role as EVP Customer Experience, Hendrik continues to leverage his extensive experience to manage the Support, Professional Services, and System Integrators partner network. His primary goal is to ensure the timely, efficient, and high-quality implementation of NewStore technology for our clients. With Hendrik at the helm, we are confident in our ability to deliver top-notch service and support, as well as further expand our successful partner ecosystem.